Terms & Conditions
This section contains the terms and conditions when staying at Villa Onu Mentawai. Please refer to our website www.villaonumentawai.com for the most up to date prices and information. We reserve the right to alter prices at any time pursuant to the terms and conditions contained herein.
Villa Onu Mentawai is owned and operated by the Indonesian company with the trading name PT OMBAK NUSA MANDALA.
Any completion of payment is considered as acceptance of the terms and conditions listed on this page.
1. Accommodation The number of persons occupying Villa Onu must not exceed the number stated in the booking confirmation. Villa Onu Mentawai reserves the right to ask guests to leave or refuse any booking if it is deemed unsuitable for the villa.
2. Deposit A deposit payment of 30% is required to secure booking for your selected dates. Deposit payments are non-refundable and can be used for future bookings in case the trip gets cancelled (see clause 7 – Cancellation Policy). Full payment is due 60 days before the date of check-in.
3. Payment Final payment in full is due 60 days before your check-in.
Payment is accepted via bank transfer to the local account of Villa Onu Mentawai. For international transfers, bank charges must be paid by the sender.
All credit card payments incur a 2.95% processing fee. All bank transfers incur a $25 USD transfer fee.
Additional expenses (fishing trips, boat trips, bar tab, etc.) can be paid by bank transfer, credit or debit card, or cash at Villa Onu Mentawai. Only Indonesian Rupiah is accepted for cash payments.
4. Rates Published rates, packages, and special offers are subject to change. Once full payment has been made, the rate/package/special offer is confirmed and cannot be altered.
5. Rescheduling Requests to reschedule must be made in writing at least 60 days prior to arrival. No fee applies if rescheduling with 60+ days’ notice. Requests made between 40–59 days prior to arrival are subject to a rescheduling fee equal to 15% of the paid deposit. Rescheduling is not possible with less than 30 days’ notice.
6. Substitution of a Guest If any member of a group is unable to travel, the booking may be transferred to another suitable guest with at least 3 days’ written notice. No fees apply for this change.
7. Cancellation Policy
- Cancellations made more than 60 days before scheduled arrival are eligible for a full refund.
- Cancellations made 30–59 days before scheduled arrival may receive a credit for a future stay, subject to availability.
- Cancellations made less than 30 days before scheduled arrival are non-refundable and not eligible for credit.
- Deposits for bookings at promotional or discounted rates are non-refundable.
- If a rescheduled stay falls under a higher rate period, the guest must pay the difference.
- Group rates remain fixed regardless of individual guest cancellations.
- No refunds or credits will be issued for early departures due to external factors including but not limited to weather, pandemics, political events, or transportation issues.
8. Travel Disruptions – Fast Ferry & Domestic Flights Villa Onu Mentawai is not responsible for any delays, changes, or cancellations to third-party transportation services such as the Mentawai Fast Ferry or Wings Air flights. These services operate independently, and any disruptions are outside of our control.
In the event of a delay or cancellation affecting your arrival or departure, we will do our best to accommodate changes to your stay where possible. However, please note that cancellations due to such travel disruptions are not eligible for a refund. Guests may request to reschedule their stay, and we will provide a credit equivalent to the value of the original booking, which can be applied to a future stay, subject to availability.
9. Complaints Complaints should be brought to the attention of Villa Management during the stay. Refunds or credits may be issued at our discretion if the complaint is deemed valid. Complaints received after departure will not be accepted. Villa Onu Mentawai has 60 days to complete any investigation.
10. Documents A passport or copy must be presented upon arrival. A valid visa (if applicable) is also required. Proof of COVID-19 test or vaccination may be required depending on current regulations.
11. Health Concerns Villa Onu Mentawai is not responsible for any health-related issues or injuries that arise due to environmental or pandemic factors. Guests accept full responsibility when participating in outdoor activities. Any emergency-related expenses incurred by Villa Onu on a guest’s behalf must be reimbursed.
12. Insurance Travel insurance is mandatory. It must include medical evacuation coverage due to Villa Onu’s remote location. Insurance should also cover trip cancellations, delays, pandemics, natural disasters, and other unforeseeable events.
13. Responsibility Participation in all Villa Onu Mentawai services and activities is at the guest’s own risk. Villa Onu will not be held liable for damage, injury, illness, loss, or accidents.
14. Transport While Villa Onu can assist with travel arrangements, we are not liable for delays, cancellations, or baggage issues with airlines or ferries.
15. Use of Villa Equipment Guests are responsible for Villa Onu equipment during use. Damage or loss due to misuse must be compensated. Usage instructions must be followed. Items include, but are not limited to, surfboards, bicycles, stand-up paddleboards, fishing gear, electronics, and furnishings.
