Terms & Conditions

All reservations are subject to availability and to written confirmation by Villa Onu via email.

A booking is considered confirmed only when (a) Villa Onu has issued a written booking confirmation, and (b) the required deposit or full payment has been received and cleared.

To complete a reservation, the Lead Guest must provide full legal names of all guests, nationalities and dates of birth, passport details, arrival and departure dates and flight/ferry details, dietary requirements and special requests, a valid email and phone number, and emergency contact details.

Villa Onu reserves the right to refuse, cancel, or amend any reservation containing incorrect, incomplete, or fraudulent information, or that remains unpaid past the applicable payment deadline.

Group bookings must be made by a single Lead Guest who accepts responsibility for the group's compliance with these Terms.

All rates are published per room or per villa, per night, based on the season (High or Shoulder) and the chosen package (Full Board Experience or Room/Villa Only).

Rates are dynamic and may change at any time without prior notice. The rate applicable to a confirmed booking is the rate stated in the written booking confirmation.

Full Board Experience rates include accommodation, daily breakfast, lunch and dinner, soft drinks, tea and coffee, selected activities and experiences as listed, and housekeeping.

Room/Villa Only rates include accommodation, housekeeping and standard amenities only. Meals, beverages, transfers, surf charters, fishing trips, spa services and other experiences are charged separately.

Unless explicitly stated, rates exclude: airfare and ferry tickets, transfers, travel insurance, surf charters and fishing trips, alcoholic and premium drinks, laundry and personal expenses, new government taxes or service charges, and tips.

Villa Onu reserves the right to introduce or adjust government taxes, service charges, or levies in accordance with Indonesian law.

Bookings made more than 60 days before arrival: A non-refundable deposit of 30% of the total booking value is required to confirm the reservation. The remaining 70% balance must be paid no later than 45 days prior to arrival.

Bookings made less than 60 days before arrival: 100% full payment is required at the time of booking.

If payment deadlines are not met, Villa Onu reserves the right to cancel the booking and retain any payments already made.

All bank transfer fees, payment gateway fees, currency conversion fees and credit card processing fees are the responsibility of the Guest.

Credit card payments may incur an additional processing fee of up to 3.5%, disclosed at the time of payment.

Villa Onu does not store credit card details. All card payments are processed through secure third-party providers.

Villa Onu operates primarily in Indonesian Rupiah (IDR). All official invoices and final settlements are issued in IDR unless otherwise agreed in writing.

Rates displayed in USD, EUR, AUD, or other currencies are approximate conversions only and may fluctuate due to daily exchange movements, payment provider rates, bank processing rates and weekly currency adjustments.

Villa Onu reserves the right to update currency conversions at any time. Final amounts may vary slightly from prior estimates.

Refunds, where applicable, will be processed in IDR. Any losses arising from currency conversion at the time of refund are the responsibility of the Guest.

More than 60 days before arrival: 70% of the total booking value is refundable. The 30% deposit is non-refundable but may be converted into future stay credit valid for 12 months, subject to availability. All bank fees are non-refundable.

Between 30 and 59 days before arrival: Payments are non-refundable. 50% of payments may, at Villa Onu's discretion, be converted into future stay credit valid for 12 months.

Less than 30 days before arrival: All payments are non-refundable and may not be refunded, credited, rescheduled, or transferred to another guest, regardless of the reason for cancellation.

The applicable cancellation tier is determined by the number of days between the date Villa Onu receives the written cancellation request and the current confirmed arrival date. Where a booking has previously been rescheduled, or has been paid in whole or in part using future stay credit, the current arrival date applies — not the date of the original reservation.

Early departures, unused nights, missed ferries, delayed arrivals, "no-shows", or changes during the stay are non-refundable.

Cancellation requests must be made in writing via email and are only valid once acknowledged in writing by Villa Onu.

Villa Onu strongly recommends comprehensive travel insurance covering cancellation, interruption and delays.

Reschedule requests must be submitted in writing more than 60 days before arrival, include a valid explanation, and be approved in writing by Villa Onu.

Medical or emergency-related reschedule requests within 60 days may be considered at Villa Onu's discretion and may require supporting documentation from a hospital or licensed medical professional.

Approved reschedules are valid for up to 12 months from the original check-in date, subject to availability, may only be used once per booking, and cannot be exchanged for cash, credit, or refund.

If future rates are higher than the original booking value, the Guest is responsible for paying the difference.

If future rates are lower, or if promotional offers become available, previously confirmed bookings cannot be adjusted, refunded, or credited based on newer pricing. Promotional rates apply to new bookings only.

If the future stay value is lower than the original booking value, the remaining balance is forfeited.

Modifications to guest names, room categories, or dates within the same booking window are subject to availability and Villa Onu's written approval.

A Guest who fails to arrive on the confirmed check-in date without prior written notice will be considered a "no-show".

No-show bookings are fully non-refundable, regardless of the reason, and the room may be released after 24 hours.

Standard check-in is 14:00 (2:00 PM) local time. Standard check-out is 11:00 AM local time.

Early check-in and late check-out are subject to availability and must be requested in advance. Charges may apply.

All guests must present a valid passport at check-in. Villa Onu is required by Indonesian law to record guest passport details.

Failure to vacate the accommodation by the agreed check-out time may result in an additional night being charged at the prevailing rate.

Maximum occupancy per room is strictly limited to the number stated at the time of booking. Additional guests require prior written approval and may be subject to additional charges.

Children of all ages are welcome at Villa Onu. Parents or legal guardians are fully responsible for the safety, behaviour and supervision of children at all times — including in and around the pool, beach, ocean, boats, and during any activities.

Child rates, where applicable, will be communicated at the time of booking.

Cots, extra beds and additional bedding are subject to availability and may incur additional charges.

Minimum stay requirements may apply during peak periods, public holidays, and for whole villa bookings.

Group bookings (3 or more rooms, or whole villa) may be subject to increased deposits (up to 50%), extended payment deadlines, stricter cancellation conditions, and a signed group contract.

Specific group terms will be provided in writing at the time of quotation and supersede any general terms where conflicting.

Whole villa bookings provide the Lead Guest with exclusive use of all rooms and common areas for the booked period.

The Lead Guest is responsible for the conduct of all guests in the party and any damage caused.

Whole villa bookings may require a signed exclusive use agreement, a refundable security deposit, a minimum stay requirement, and a full guest list with passport details submitted prior to arrival.

Events, weddings, or commercial activities require prior written approval and may incur additional fees.

Guests are solely responsible for ensuring they hold all necessary travel documents, including a valid passport with at least 6 months validity, any required visa or e-Visa, VOA, or entry permit, and compliance with Indonesian immigration, customs, health and biosecurity regulations.

Villa Onu cannot be held responsible for denied boarding, refused entry, deportation, visa issues, or any disruption arising from incomplete or invalid travel documentation.

No refund will be issued if a Guest is unable to enter Indonesia or reach the Mentawai Islands due to documentation issues.

Travel to and from the Mentawai Islands involves multiple third-party providers — airlines, ferries, speedboats, charter boats and ground transfers.

Villa Onu can assist with arranging transfers but does not own or operate third-party transportation services. All third-party services are subject to their own terms and liabilities.

Villa Onu cannot be held responsible for delays, cancellations, or disruptions caused by weather, ferry or flight schedule changes, mechanical issues, government restrictions, or acts of any third-party transport provider.

Guests are responsible for arriving at the departure point on time. Missed ferries, flights, or transfers are not the responsibility of Villa Onu, and no refunds will be issued for missed nights.

Where Villa Onu arranges transfers on behalf of guests, payments for such transfers are non-refundable once booked.

Comprehensive travel insurance is strongly recommended and considered mandatory for all guests.

At a minimum, insurance should cover medical emergencies and hospitalisation, emergency evacuation by sea or air, trip cancellation and interruption, travel delays, surfing and ocean-based activities, loss or damage to luggage and surfboards, and repatriation.

Villa Onu is not responsible for medical costs, evacuation expenses, travel disruptions, or any losses incurred during the stay or travel.

Villa Onu may request proof of travel insurance prior to or upon arrival.

Surf conditions, weather, tides, swell direction, wind, rainfall and ocean quality are natural conditions entirely outside the control of Villa Onu.

While the Mentawai Islands are renowned for world-class waves, Villa Onu cannot guarantee wave size, quality, or consistency, weather conditions, visibility for fishing or snorkelling, or the ability to reach any specific surf break.

No refunds or compensation will be issued for changes in surf conditions, weather, rain, wind, tidal changes, or natural ocean conditions during the stay.

Activities may be modified, postponed, or cancelled at the discretion of Villa Onu staff or boat captains in the interest of safety. Reasonable efforts will be made to offer alternatives, but no refunds will be issued.

Surfing, fishing, spearfishing, snorkelling, freediving, boating and other ocean activities involve inherent and serious risks, including coral reefs and shallow water, strong currents and changing tides, marine life, sudden weather and ocean condition changes, equipment failure, and collisions.

Guests participate in all such activities entirely at their own risk and accept responsibility for their own safety and physical condition.

Guests must follow all safety briefings, instructions and directions provided by Villa Onu staff, boat captains and local guides.

Spearfishing, freediving, and surfing at advanced reef breaks are recommended for experienced guests only. Villa Onu reserves the right to refuse participation if a guest's skill or experience is deemed insufficient for safety reasons.

To the maximum extent permitted by law, Villa Onu and its team accept no liability for accidents, injuries, illness, death, loss, or damage suffered during participation in any activity.

Guests acknowledge that medical facilities in the Mentawai Islands are limited and that emergency evacuation may take significant time.

Guests using villa-provided equipment — soft boards, snorkelling gear, kayaks, paddleboards, fishing equipment and other recreational gear — must do so responsibly and follow staff instructions.

Equipment must be checked before use. Any defects must be reported to staff immediately.

Lost, damaged, or excessively misused equipment may be charged at replacement or repair cost. Normal wear and tear is excluded.

Personal surfboards, fishing equipment and other items brought by guests remain the responsibility of the Guest at all times.

Guests with pre-existing medical conditions, allergies, dietary restrictions, or special needs must disclose these in writing at the time of booking.

The Mentawai Islands are a remote tropical destination. Mosquito-borne diseases, marine hazards and tropical illnesses are present. Consult your physician regarding vaccinations and precautions prior to travel.

Villa Onu does not have a doctor on site. The nearest medical facilities are limited and may require evacuation by boat or air for serious cases.

In the event of a medical emergency, Villa Onu will provide reasonable assistance in coordinating transport to appropriate facilities. All associated costs are the responsibility of the Guest.

Villa Onu will make reasonable efforts to accommodate dietary requirements, allergies and preferences communicated in advance.

Due to the remote location, ingredient availability may be limited and substitutions may be necessary.

Guests with severe allergies should disclose them in writing prior to arrival and discuss them directly with kitchen staff upon arrival. Villa Onu cannot guarantee a fully allergen-free environment.

Outside food and beverages may not be brought onto the property without prior approval. Corkage fees may apply.

Guests are expected to respect villa property, staff and contractors, local communities and customs, other guests, and all ocean and activity safety guidelines.

Villa Onu reserves the right to limit, suspend, or terminate any activity, service, or stay if guest behaviour creates a safety risk, causes excessive disturbance, damages property, is abusive or disrespectful, or violates Indonesian law.

Termination of stay for misconduct is at Villa Onu's sole discretion and will not entitle the Guest to any refund.

Villa Onu is a non-smoking property inside all rooms and indoor common areas. Smoking is permitted only in designated outdoor areas. A cleaning fee may apply for smoking in non-designated areas.

Alcohol consumption is permitted by guests of legal drinking age. Guests appearing heavily intoxicated may be refused service, refused participation in boating or ocean activities, and refused access to certain facilities for safety reasons.

The use, possession, or distribution of illegal drugs is strictly prohibited. Indonesia enforces severe penalties for drug-related offences, including imprisonment and the death penalty. Guests found in violation will be reported to local authorities, immediately removed from the property without refund, and held fully liable for any consequences.

Quiet hours apply from 22:00 to 07:00 to ensure all guests have a restful stay.

Excessive noise, parties, or loud music are not permitted without prior written approval from Villa Onu management.

Pets are not permitted at Villa Onu, except for certified service animals as required by law and notified in writing prior to booking.

Guests are financially responsible for any loss, theft, or damage to rooms, furniture and fittings; recreational equipment; boats and operational equipment; and villa facilities and common areas.

Repair or replacement costs may be charged to the Lead Guest or the credit card on file.

For whole villa bookings, group bookings, or extended stays, a refundable security deposit may be required.

The security deposit will be refunded within 14 days of check-out, less any deductions for damages, losses, or unpaid charges, and less any bank fees.

Items left behind by guests will be stored for a maximum of 30 days from the date of check-out.

Villa Onu will make reasonable efforts to contact the Guest and arrange return. All return shipping costs are the responsibility of the Guest.

Unclaimed items after 30 days may be donated or disposed of at Villa Onu's discretion.

Villa Onu accepts no liability for loss of personal belongings during the stay. Guests are encouraged to use in-room safes where available.

Villa Onu collects, stores and processes personal information solely for processing reservations, complying with Indonesian legal requirements, communicating with guests, and marketing (with consent).

Personal information is handled in accordance with Villa Onu's Privacy Policy and applicable Indonesian data protection laws.

Villa Onu does not sell guest information to third parties.

Villa Onu may, from time to time, photograph or film the property, activities and common areas for marketing and promotional purposes.

Guests who do not wish to be included in any photography or video should notify staff in writing upon arrival, and reasonable efforts will be made to respect their preference.

Commercial photography, filming and drone use by guests for commercial purposes require prior written approval from Villa Onu.

Wi-Fi is provided at Villa Onu where available; due to the remote location, speed, stability and availability cannot be guaranteed.

Wi-Fi disruptions are not grounds for a refund or compensation.

Guests are responsible for their own internet usage and agree not to use the network for illegal activities or excessive bandwidth consumption.

Villa Onu may, as a convenience to guests, arrange or recommend third-party services such as charters, fishing trips, tours, spa treatments, transfers and external dining experiences.

All third-party services are provided by independent operators and are subject to their own terms and conditions.

Villa Onu acts only as a booking facilitator for these services and accepts no liability for the conduct, performance, safety, or quality of any third-party provider.

Villa Onu shall not be held liable for any failure or delay in performing its obligations caused by events beyond its reasonable control — including natural disasters (earthquake, tsunami, volcanic eruption, cyclone, flooding), extreme weather, fire, pandemics, war, terrorism, civil unrest, government restrictions, transportation disruptions, or power and communication outages.

In such events, Villa Onu will use reasonable efforts to communicate promptly with affected guests, offer to reschedule the stay within 12 months subject to availability, and reduce or waive change fees where reasonably possible.

Force majeure events do not automatically entitle the Guest to a refund. Guests are strongly encouraged to maintain valid travel insurance covering such events.

To the maximum extent permitted by applicable law, Villa Onu Mentawai, Mentawai Villas, PT. Ombak Nusa Mandala, and their respective shareholders, owners, directors, managers, employees, contractors and agents shall not be liable for personal injury, illness, or death; loss, theft, or damage to personal property (including surfboards and luggage); accidents during activities or excursions; disruptions caused by third-party providers; indirect, incidental, consequential, or punitive damages; or loss of enjoyment, holiday, or earnings.

Villa Onu's total aggregate liability shall in no event exceed the total amount paid by the Guest for the booking in question.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable Indonesian law.

The Lead Guest agrees to indemnify and hold harmless Villa Onu, Mentawai Villas, PT. Ombak Nusa Mandala, and their respective shareholders, owners, directors, employees, contractors and agents from and against any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising out of any breach of these Terms, any negligent, reckless, or unlawful act, or any damage to property caused by the Guest or any member of the Guest's party.

Villa Onu is committed to guest satisfaction. Any concerns or complaints should be raised with the on-site manager during the stay so that they can be addressed promptly.

Complaints raised only after departure significantly limit Villa Onu's ability to investigate and resolve them.

Any unresolved disputes will be addressed through good-faith negotiation. If a dispute cannot be resolved amicably, it shall be referred to mediation in Indonesia prior to any formal legal proceedings.

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Indonesia.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

Villa Onu reserves the right to amend, update, or replace these Terms at any time without prior notice.

The Terms in effect at the time of booking confirmation shall apply to that booking.

Continued use of Villa Onu's services constitutes acceptance of the latest version of these Terms.

By confirming a reservation, paying a deposit or full payment, checking in at Villa Onu, or using any service provided by Villa Onu, the Guest acknowledges that they have read these Terms in full, understood the contents, and agreed to be bound by them on behalf of themselves and all members of their party.